Human support

How can we help?

Tell us what happened. CORTAN Support will keep the conversation and progress in one case.

Contact CORTAN Support

You can submit a sign-in or verification problem without logging in. Replies are asynchronous; check your case for updates.

Current help

Trouble signing in

Use the latest confirmation or recovery email. If it does not arrive, contact CORTAN Support here without signing in. Never include a password or verification code.

Appointment changes

A requested time becomes an appointment only after the required confirmation. Open the request to review a proposed alternative or contact CORTAN Support.

A payment needs review

Keep the original receipt and request reference. Pending provider state may need reconciliation. Support will investigate without promising a refund or settlement date.

Your service relationships

Removing a preferred business does not delete past appointments or invoices. You can request human support without sharing private feedback with the contractor.

Property & Visit Details

You choose which access, pet, arrival and practical accommodation details to share with the business and assigned technicians for a visit. These details are optional. Review them before sending a request. Changing saved property details does not change an existing appointment: review and explicitly share an update for an unfinished visit. Completed instructions remain in the service history.